Payment & Refund Policy

Last updated: September 2, 2026

This Payment & Refund Policy explains how invoicing, payment, and refunds work when you engage Sentriqo IT Solutions for a project or ongoing service. It applies alongside our Terms of Service and the specific proposal or contract agreed for your engagement.

1. Quotes and Proposals

Every engagement begins with a scoped proposal or quote outlining deliverables, timeline, and fees. Quoted fees are valid for the period stated in the proposal and may change if the project scope changes after acceptance.

2. Invoicing and Payment Terms

Depending on the size and nature of the engagement, we may invoice via an upfront deposit followed by milestone-based payments, or in full prior to commencement, as agreed in your proposal. Invoices are payable by the due date stated on the invoice. Specific payment schedules, methods, and currency are confirmed in writing before work begins.

3. Accepted Payment Methods

We accept payment via bank transfer and other methods we may make available from time to time. Payment details are provided on each invoice.

4. Late Payments

Work may be paused if payment is not received by the agreed due date. We will always attempt to contact you before pausing active work. Continued non-payment may result in late fees or termination of the engagement, as set out in your specific contract.

5. Refunds and Cancellations

Because our services involve custom work, refund eligibility depends on how much work has already been completed at the time of cancellation:

• Deposits secure our time and resources for your project and are generally non-refundable once work has commenced.
• Fees for work already completed or in progress are not refundable.
• Any unused, prepaid amount for work that has not yet started may be refunded, less any costs already incurred on your behalf (e.g. third-party licenses or services purchased for your project).

To request a cancellation or discuss a refund, contact us as early as possible at hello@sentriqoitsolutions.com — the specific terms of your proposal or contract will govern the outcome.

6. Change Requests and Scope Changes

Work outside the originally agreed scope (additional features, revisions beyond what was included, or new requirements) will be quoted separately and requires your approval before we proceed.

7. Disputes

If you believe an invoice is incorrect, contact us within 14 days of the invoice date at hello@sentriqoitsolutions.com so we can review it together before the payment due date.

8. Changes to This Policy

We may update this policy from time to time; the version in effect at the time your proposal or contract is signed will govern that engagement.

9. Contact Us

Questions about invoicing, payment, or refunds can be directed to hello@sentriqoitsolutions.com.